WoodSpring Suites Murfreesboro

The room had an odor and toilet didn’t appear fully secured to floor. It moved when I sat down.

I booked this room last minute as we wanted to stop for the night on our way down to Florida. I booked a non-refundable rate, but when we got to the hotel to check in, we were told (very rudely) that they did not have any rooms available. And to top that off, neither the hotel or Hotels.com is refunding my money! Seriously?! I will NEVER book on Hotels.com again.

terrible. the room reeked of dog pee. i complained to the staff and he basically shrugged me off.

My stay here was horrible. Room was small & smelled. Bedding nor towels where clean. We were scared to take shower. Wasn’t the pictures we saw online. This place shouldn’t be listed as a hotel. NEVER NEVER NEVER STAY HERE.

I just want people to know they want you to put down a $100 when you arrive. It's not noted on this app

The hotel was in a great area, and the customer service was good. The room was was in good condition, the mattress was a little hard for me so the nights sleep for me was not to pleasant. Overall i would book again, just with a softer mattress would help

My experience was the worst I've ever had in all my stays at a hotel. Upon arrival I was given a room (407), when I pulled the covers back on the bed there was pubic hair and dirt on the sheets. I asked for clean bedding and was given another room. Upon entry to the new room (102) I checked the bed to find out it was WET, the bed itself was WET (I don't want to imagine why). I went back to the front desk a 3rd time and again was given a new room (229), when I opened the door there were dirty clothes on the floor, the bed was not made, an empty 2 liter Dr. Pepper bottle on the counter and an ASHTRAY on the table (this is a NON-SMOKING hotel). This was obviously someone's room. Went immediately back to the desk and was apologized to and told he was weary of giving me another room because of my bad experiences that day. So I had to leave and find another hotel to stay at. Upon my departure I was assured that I would receive a refund for the room. I waited 3 days and called back to make sure it was done, it had not been. The entire experience was almost comical at how BAD this place is.

The price was good. It was clean. I missed having a curtain hanging up at the window and a channel guide lying around, but I enjoyed being alone. It comes with a two burner stove, full fridge, and microwave.

We check in and was given a room on the second floor. We go up to the room and the key will not access the room. We try both keys repeatedly all the while noticing that the door looked as if it had been broken in to. We return to the elevator where we met a man and his daughter that were experiencing the same problem. We arrive at the front desk and advise about the key. We are told that the maintenance guy has to come up and reprogram the door itself. We return to the room and wait in the hallway for approximatly 20 to 25 minutes. The guy appears and tells us that the room shouldnt have been rented. "He didn't see the sticky note...you'll have to go back downstairs and Courtney will give you another room. So we get there and he indeed gives us another room...118. We go to it. Not only was it a downgrade from what I paid for but the beds weren't even made!!! We return again...advise of the condition of the room. He calls Stephanie Pedro who is the assistant manager per her card and she tell him to make me aware that they dont give refunds! I couldn't stay...due to no fault of mine...and I can't receive a refund?

The front desk staff was so unprofessional. I paid when I made my booking and these people tried to charge me an additional $60.00. He stated that it’s their portion from Hotels.com. I use this app so much I knew he was lying! Also the heat in our room didn’t work. Let’s just say never again!’