Shibu Onsen KOKUYA

Terrible Stay

Very unhappy with our stay. We confirmed 3 times by email that we would be arriving early. We were told we couldn’t check in but that we could leave our bags and get key to local onsens. We showed up and no one was there. Lights out and a sign saying they would open at 3 pm. Then when we did checkin the room was dirty and dated. We paid for 5 futons and got two (one each). Floor was so hard.

Danielle, 1 לילה נסיעה, 27 דצמבר, 2019

חוות דעת אמיתיות של אורחי Hotels.com

Beautiful and historical ryokan - this place is incredible. Kokuya has been around for for hundred years and was passed down from generation to generation. You can tell there is a lot of love put into in keeping this traditional inn alive. The multiple hot baths available to guests make it a great and unique place to stay. The service was spot on. The meals were varied and delicious. The only point of feedback would be that some parts of the ryokan need to be updated. The carpet throughout the inn is quite worn and a place this expensive should look like it's worth the expense.

1 לילה נסיעה רומנטית, 23 נובמבר, 2019

חוות דעת אמיתיות של אורחי Expedia

The facilities were awesome. Dinner and breakfast were amazing as well as the staff and private onsen. Everything was very well coordinated including pick up from the train station, dinner and breakfast, and drop off at the Monkey Park. As a departing gift the staff also gave us a small lunch and some sweets to enjoy on our onward travels. A highlight of our vacation in Japan. Highly recommended.

1 לילה נסיעה רומנטית, 9 נובמבר, 2019

חוות דעת אמיתיות של אורחי Expedia

A ryokan with onsen right by the snow monkey park

"Shibu Onsen" is a quaint little town very close to the snow monkey park in Yamanouchi (Nagano). As onsen lovers, it was the perfect gateway for our family. We stayed at the Kokuya because of the history of the place, the number of onsen available (inside the ryokan, but also in the village) and location. What makes the Kokuya unique is its design - the place is an amazing maze of stairs, guest rooms and baths. The staff is also very kind and caring and made us feel like we were part of the family. They are used to foreigners so English was not a problem. However, our review wouldn't be complete without a little bit of feedback. Having visited several luxury ryokans throughout Japan, we felt that the Kokuya is in need of serious TLC and would benefit from some repairs and a fresh coat of paint (among other things). We also noticed some onsen baths to be slimy, including our own private bath. The quality of food we were served during our stay was not the same; the Friday dinner being much superior to the Thursday one. Guests were allowed to smoke in the hallway, right by the dinning room, which was not pleasant. Overall, we are satisfied with our stay and would recommend for visitors wishing to experience a different type of ryokan experience.

Kathleen, 2 לילה נסיעה משפחתית, 30 אוקטובר, 2019

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Lovely and helpful staff. Extraordinary dinner and breakfast. Not to be missed. 🇯🇵

Neil, 1 לילה נסיעה עם חברים, 18 ספטמבר, 2019

חוות דעת אמיתיות של אורחי Hotels.com

Beautiful little city! We visited the snow monkeys from 3-5pm checked into the hotel and explored the city the following morning. Loved dinner, breakfast and all the hotsprings in the hotel available for private rentals as well.

1 לילה נסיעה משפחתית, 25 אפריל, 2019

חוות דעת אמיתיות של אורחי Travelocity

Great baths and great staff

Staff were very welcoming and helpful throughout the stay. The onsen were a lot of fun. Would absolutely recommend a stay here.

David, 2 לילה נסיעה רומנטית, 29 מרץ, 2019

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Immersive Cultural Experience

Whether you are a first-time or regular ryokan traveler, Kokuya sets the gold standard for comfort, relaxation, and personalized service. The advantages over the many other Shibu-onsen ryokans include its own nine (7 public, 2 private) onsen available to all guests, and some rooms with their own open air private baths for the ultimate bed-to-bath soaking. Add in impeccable "farm and stream to table" kaseki-style meals with attentive service just short of pampering, cozy tatami rooms, and strolling the narrow Shibu-onsen lanes in a yukata and geta (or slippers) for an immersive cultural experience. While there is free and ample wifi, you'll likely want to stow your cell phone and let the worries "back there" stay there while you explore discoveries of a more inner nature. Nearby are snow monkeys, sake brewery & art gallery, craft shops, and temples. What's not to love?

Thomas, 2 לילה נסיעה רומנטית, 21 מרץ, 2019

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Absolutely beautiful ryokan with beautiful staff. If you are hesitant to book the all inclusive dinner and breakfast , dont be and definitely do it! 11 courses of the most wonderful food and service. Worth every cent! Thankyou for a great japanese experience we wont forget.

R, 1 לילה נסיעה, 6 ינואר, 2019

חוות דעת אמיתיות של אורחי Expedia

Great experience, amazing staff!

Service was beyond expectation! They picked us up from the station even though we at last minute took a later train. The place is older and the rooms are small, but definitely an authentic experience. They also offer a shuttle to the snow monkey park and took our luggage to a cafe near the station for storage. All in all, would definitely recommend!

1 לילה נסיעה משפחתית, 19 דצמבר, 2018

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