Sunscape Puerto Plata - All Inclusive

El hotel tiene excelentes medidas de higiene y el personal es super atento definitivamente regresaría, siempre que me den una cama más confortable es la única queja que tengo.

Rooms were very clean and the hotel staff were very attentive and friendly Food was ok very limited pretty sure it was the fact that it is very slow and hardly any guests maybe then the price should go down a bit. But overall a great experience.

Food could be a little better

Poor quality food and the place was old. Really good staff, But waiting 5 hours to check in.

Sorry for the delay in commenting. I have been to this property in November 23020, then again in December 2020 thru January 2021. Love this property! I was here in 2017, and it was great, and continues being so. We stayed in a SunClub Junior Suite, which is snugged away with it’s own little area. Within this area, you are served by a attentive, wonderful, jovial and polite staff. Justino, Norberto and Carlos. All three bent over backward to make sure we had everything we needed or could ask for! This area offers top shelf alcohol, as well as breakfast, lunch, snacks, and dinner in a quant dining area. There are samples of what can be ordered on the buffet, cooked up fresh on the spot. Also in this area is a small pool with lounge chairs. There is soft music playing for those who want the quiet atmosphere. Now, grant it if kids are there the quietness goes away. 😉 Right out of the gate of the inner area, there is a main pool with music and some covid safe pool games. I played bingo a few times. The swim up bar is closed due to Covid, but there is a small bar set up to get your beverages. The room was spacious with 2 Tvs. One in the bedroom area and one in the living/dining room area. We had beautiful long balcony over-looking a lush strip of beautiful trees and bushes. This would be on the 1600 side. The other side 1700 you will over- look the pool, and able to see the evening shows from the balcony. The room was cleaned daily, and mini bar was re-stocked.

Upon arrival I had the worse experience where i was told to wait on the side while dominicans and people from the country were attended too at the snap of the finger. I asked for the manager who ssid give her a chance and i was gokng until isaw more dominican ppl being service worh a quickness. They refuse to give me my money back so I will turn to social media and my lawyer. THE WORSE HOTEL IN PLAYA DORADA

The property was nice. There was not a lot of people when we went. In the room the curtains didn't close properly and I was bit disappointed about that.

Outstanding service and staff. One of my best experiences in the Dominican Republic. I would recommend Sunscape to my friends and family.

La comida estuvo muy rica, aunque von poca variedad, habitacion limpiaby comoda, los empleados siempre muy atentos y brindando un servicio de calidad

The resort is clean and staff are very helpful. The could have been a little hotter but it was all good