Yutorelo-an ANNEX

The property has a great location close to the train and town; however, the staff is not the most helpful when you are looking for advice or suggestions.

We enjoyed sleeping on the floor traditional Japanese style. The funicular is great to get up very steep hill. There is a kitchenette with microwave but there is no cutlery or plates. There is no breakfast or dinner available.

The overall stay was pleasant. You may not want to check out late when you plan to stay at this hotel as the cable car stop running at 7 pm or you might end up dragging your luggage up the hill just like we did. The hotel is very close to the zousan station, which is only two stops away. They have a complimentary shuttle from Gora station to the hotel and back.

Overall good stay, very well located near Naka-Gora cable car station. If you loose last car at 19:00 from Gora you will have to walk a climb path to arrive the hotel. Also no restaurant available at night or very feel up to 18:00pm, so be prepared to buy some food at combinis. Very nice and clean room with kitchen and some appliances but no cutlery.

Overall, a nice place. Room is spacious and has a microwave, fridge and washing basin. Limited channels and mostly Japanese channels. Plenty of japanese mattress to setup for the sleeping area. About a 15min downhill walk to the train station where most amenities are as they seems to be only 1x convenience store between stay and station. On a very steep hill, might be inconvenient for heavy luggage or travellers with walking difficulty.

The hotel was very well located and easy to find, although once funicular railway stops at 7pm, then the walk up to the hotel from Gora station is a bit tiring. The staff were exceptionally helpful and friendly. The room was very spacious and had a lovely view form the balcony and excellent facilities (kitchen and dining area and toilet/bathroom). Extras such as yukata provided for use. Coin-operated washing machine and tumble dryer available in hotel. Only two negatives - access to room was along a passageway open to the air and the hot spring bath was small (although very quiet, so not a big issue). Open passageway was only an issue because we were there during Japans rains (worst flooding in 30 years).

The lack of customer service was very disappointing. When we checked in, we had a problem because our son is 16 years old and she said children are 12 and under. She had to talk to the manager and made us wait for over 5 minutes. We indicated our son was 16 on Expedia. I asked for a brochure of things to do in the area, and she said, "Id be happy to help you in a half an hour when I finish checking in the Japanese guests." It was hard to find the hotel. The transportation was lacking. The shuttle only goes to Gora station twice a day, and that's only when you are departing. We had to walk up a really long, steep hill to get to the hotel from the station. Our room smelled awful and the hotel looked old and run down. The kitchen didn't have any utensils or cooking instruments. We did call, and they brought us up some. There are only futons which weren't super comfortable. We told the lady who checked us in that we didn't need our room cleaned, but we did want new towels. When we arrived back to the hotel in the evening, our towels were hanging on our door handle in a bag. The stores and restaurants were a bit of a walk and the hills are very steep. When we checked out, the lady at the desk didn't even thank us for our stay. We felt very unwelcomed.

駐車場がとても止めづらい。温泉が露店もあれば最高でした。

お鍋がとてもおいしかった。 小さい子供もいたので部屋の食事でのんびりできました。 駐車場は少し停めにくいです。

エレベーターが古いためかガッコンなと乗る度に沈む、朝食何もプランが無いのは残念、コンビニも急坂往復は大変キツかったので、オプションで近隣の店のお弁当注文できるなどあるとよい。ベランダ網戸がめっちゃキツかった。洗面所、トイレ、ユニットバスはリフォーム済みか、きれいで良かった。バイク２台で屋根つきに駐車させて頂けたのは感謝してます。