TownePlace Suites Fort Worth University Area/Medical Center

Great new clean place with some wonderful views of downtown Ft Worth !

Your staff was above and beyond in service mode. These times are different, and they did everything they possibly could to make our stay comfortable.

Remote control didn't work. Took to the front desk and they replaced it. Wow. Only complaint. Everything else was fine. Still no breakfast buffet but not their fault.

The stay was very good. The staff was limited due to Covid but they there were extremely helpful and professional at all times. Super hard workers. They charged a $10 per day parking fee which I wasn't aware of. Our daughter lives in Texas so we didn't park there but still had the charge on the last day of our stay on the bill. Also, no one cleans the rooms due to Covid so after 5 days we were very limited on supplies, towels, toilet paper, tissues. I'm sure all we had to do was ask for more but they were already working pretty hard so we hated to bother them. Also, no breakfasts as advertised due to Covid. You could get a water, orange/apple and fruit bar if you asked. I understand this is something completely out of their control and new to everyone. Overall very nice place, close to TCU and great staff. Very clean and well maintained.

Hotel added several extra charges to credit card. I had 2 rooms for 3 nights so they charged $90 for each room. I was told it was $20 a night for incidentals plus $10 a night for parking. We only had 1 vehicle so I was essentially charged $20 for parking. I was told the extra parking would be taken off, instead an extra charge was added. There was also a $250 charge that was a “hold”. 4 days later it still has not come off.

Price gouging location! Booked room on Hotels.com.. they advertise that they are pet friendly with no suggestion of pet deposits. Total room cost? $111.. when my 81 year old mother checked in with her senior, well trained pooch? They charged her a non-refundable $150 pet deposit!... what??? Who does this!!?? Not even the Omni downtown charges more than $50 pet deposit! My mother could have stayed in a much bigger rated hotel for less money! What a price gouge location and during COVID? You can bet we will never put our family up there ever again.. with, or without, pets!

Staff was rude at the check in and maintenance went and closed sliding door because we left it open.we were only guest in the hotel due to covid .

Can’t wait till gym is open

It was good.