Queen Ann Nha Trang

The hotel is new, staffs are super friendly and helpful

1 לילה נסיעת עסקים, 17 יוני, 2020

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Will not stay again!!!

Room is clean and location is good. However, its service is definitely not a 5 star one. Staff without smiles and not professional. We got towels on the beach and said we will return it to the hotel as the counter was nearly closed. The next morning at 6a.m. we received a call from a woman asking if we have returned the towels! I don't know the towels were so important to the hotel that they have to call at 6a.m. while we were in a deep sleep! It is just ridiculous. The spa booking was kind of chao too. The staff said ok when we booked massage for 2 people but wait for 20 mins. However, 10mins later the staff called to the room and said the booking was not ok. We were so disappointed about that. Also, it is inconvienient that the hotel have to keep our passport until checkout.

2 לילה נסיעה, 15 מרץ, 2020

חוות דעת אמיתיות של אורחי Hotels.com

Staff where great, rooms fantastic and clean, Great views and excellent location

Mara, 10 לילה נסיעה רומנטית, 8 מרץ, 2020

חוות דעת אמיתיות של אורחי Expedia

Hotel is in a great location , nice view from you room if you are high up . Staff : for a big hotel are very good and willing to help with anything you need . only down fall is the city is a home away from home for Russian tourist . Signs and Menus in Russian

Scott, 2 לילה נסיעה, 29 ינואר, 2020

חוות דעת אמיתיות של אורחי Hotels.com

It was clean , staff was friendly and location was great

6 לילה נסיעה רומנטית, 4 ינואר, 2020

חוות דעת אמיתיות של אורחי Expedia

Amazing location beautiful view of the ocean and very hospitable staff especially Lam very nice welcoming professional I would definitely come back

3 לילה נסיעה עם חברים, 26 דצמבר, 2019

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Nice hotel to stay, helpful friendly staffs, and love their breakfast, would definitely come back

Pik ying, 2 לילה נסיעה, 18 דצמבר, 2019

חוות דעת אמיתיות של אורחי Hotels.com

Excellent service And standard , staff very friendly and helpful

2 לילה נסיעה, 7 נובמבר, 2019

חוות דעת אמיתיות של אורחי Expedia

Customer service and ability to respond is at an all time low. Front desk staff lack professionalism and management do not do enough to recitify issues with guests. And are rude, laugh at enquiring customers about tourist attractions in nha trang, hang up on guests when calling concierge, asking for any extra amentities if needed is met with a no, missunderstandings to make things more comfortable for bedding also left with suspicions when innocent and bringing down and labelling evidence to charge 30% extra. Doesnt make any guest feel better about it and so I dont recommend it.

Lia, 8 לילה נסיעה עם חברים, 30 ספטמבר, 2019

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Service from staff was professional, have the initiative to help carry our luggage up from the door step when checking in. Getting the room was efficient. Quality of the hotel is excellent, breakfast was good. Overall enjoy the stay & would definitely world definitely come back again, recommended to all

Ferdi, 4 לילה נסיעה רומנטית, 3 יולי, 2019

חוות דעת אמיתיות של אורחי Expedia