Heritage apartments in the city centre

This is one of the worst experiences we’ve had with Hotels.com and their properties. Do not book this if you expect cleaniness and service! We arrived late in the evening due to late flight into Copenhagen and the apt was dark with very low lighting. Some of the lights were not even plugged in or outlets not working. The whole place was dusty and floor felt like there is a layer of dirt and grime. After settling in, we found the bathroom was little more than a cubby hole next to the kitchen. There is ONLY one small bathroom in the whole place. Which means for us, party of six ppl, we had to rotate shifts going to the restroom or even showering. Furthermore, there are NO MIRRORS anywhere except in the bathroom and a small countertop mirror on the kitchen counter. Due to the presence of dust and etc, several of us had issues sleeping and breathing in the night...that’s how bad it was. I decided to complain to the host but because of their policy they did not respond until 10am in the morning. In the meantime, I called Hotels.com to complain and all they could do was issue a $100 credit for my troubles. They said the booking was non-refundable as dictated by the host. Basically, if you book any apartments from Hotel.com don’t expect the same type of service as AirBnb where they will try to mediate host/guest complaints. Hotels.com will only keep repeating their scripted line that they are not responsible and the host has all the say. Basically, DO NOT BOOK THIS!!

Location is very close to most attractions. Room is very clean. I'd like to recommend that the lock need to be improved. It is not a problem with me.

Central lejlighed. Alt det nødvendige til en kort ferie i byen

Fantastisk beliggenhed lige midt i København. Men stedet lever ikke op til billederne, møblerne er gamle og slidte, rullegardinerne er i stykker. Vi er blevet opkrævet 500+ kr for rengøring, men lejligheden var bestemt ikke rengjort da vi ankom og mange af køkkentingene var beskidte. Desuden trænger køkkenet generelt til en overhaling. Ærgerligt, for lejligheden kunne være super.

Ikke helt fornøyd med servicen. Renholdet var ikke helt perfekt, kunne ha vært bedre. Ikke egnet for eldre eller personer med handicap da leil. lå i 2. etg. uten heis. Da leiligheten var beregnet for 7 - 9 personer så var det for lite med 1 lite bad og 1 toalett. Ellers var leiligheten bra.

God beliggenhed - ik så godt ift. Wc at man skal gå gennem det ene værelse for at komme i køkkenet og wc. Kun hvis man er mere end 2 par er det et problem.

GREAT

Utroligt slidt lejlighed. Fx rullegardiner defekte og ødelagte, løst toilet-bræt, dørhåndtag til hoveddør defekt, Tv-kanaler virkede ikke osv. Hele lejligheden bar præg af billige Ikea møbler og løsninger der allerede havde set deres bedste dage. Ærgerligt at disse "småting" ikke bare var ok!!. Men fantastisk beliggenhed