Haibay hotel

Great stay. -friendly, English speaking staff -great atmosphere and very clean -convenient location 5 min walk to lake Was greeted by friendly staff who carried our bags to the room, offered us welcome drinks (watermelon juice) and cold towels. The lady at reception sat down with us and explained some info about our stay—very good English. Upon checking in we were given a voucher for 2 free drinks at the roof top bar and 100,000 vnd off 500,000 spent at the hotel restaurant. The hotel lobby is beautiful with refreshing scents of lemongrass from an oil diffuser. The rooms are pleasant and very clean. The roof top bar was small but very cool atmosphere. The hotel restaurant and drinks are a bit more expensive than if you went out to a restaurant on the street, and we were somewhat disappointed with the breakfast offered but the dinner was good. Rooms have AC, 2 free water bottles, toiletries (ie. Toothbrushes, razor, etc). Very quiet rooms (we stayed in 603 and 501 — both king sized About a 5 min walk to Hoan Kiem Lake. Lots of restaurants, cafes and shopping nearby hotel. We enjoyed our first night so much we decided to stay a second. In between the two nights we did an overnight cruise in Halong Bay, and Haibay offered to store our bags for free so we didn’t have to haul all of our luggage on the boat. Would definitely recommend this! Definitely recommend to others and would stay here again ourselves if ever back in Hanoi.

Great location in the old quarter. I followed a recommendation to request a room away from the street and didn't hear any traffic. Staff was great, food was great, highly recommended.

John at the front desk was amazing! He was incredibly helpful with every request, from making sure the obscene amount of water I consume was in my room to arranging transportation to the airport. The hotel is very new and has a thoughtful design: attractive chevron striped wood floors, thick wood doors/windows in addition to thick glass to insulate sound, huge balcony (in suite) and a very nice layout overall. I will gladly stay at this hotel again!

We love the central location of the hotel. Staffs were extremely helpful, courteous, and friendly

Service was excellent!! Booked a great trip to Sapa through the hotel. Great location!!

The location was excellent, 5min walk to the lake and with lots of shops at your doorstep. Staff were excellent, really helpful. The rooms aren’t big, but I think that’s typical in the old quarter. Rooms were comfortable though, had all the usual facilities. A quirk to watch out for, some rooms face an inner courtyard and so people in the opposite room and in the corridor can see you if you don’t draw the curtains. The rooms were surprisingly quiet (we didn’t have the street facing room). The breakfast was good, with a good enough selection. Can order eggs or soup noodle. There is a rooftop bar which does food too - quite nice option if you feel too lazy to venture out. Other things to look out for: taxis, some have faulty meters which charge 5 times. Best to get taxis ordered through the hotel or restaurants. Try the coffees, plenty of coffee shops around. I would definitely recommend Haibay.

Room was really nice, lovely big soaking tub, good quality bed, and right in the heart of the action( there is traffic noise for this reason). The staff was helpful, English was good, and they went out of their way to do a few extras for us. We really enjoyed it.

Bathrooms could be improved. The drainage of bath water was poor resulting in flooding of the entire bathroom. They should consider putting a ledge between bath n toilet to divert the bath water into the drains. The walls between rooms are thin. I could hear my Japanese neighbour having a conversation on the phone.

Prompt check in. Clean. Good breakfast. Friendly and helpful staff

Nice hotel . Staff is friendly and welcoming. Room decor is same as shown in the pics.