Kumara Serenoa by Lopesan Hotels

Staff very efficient and looking after all guests needs. Hotel rooms spotless daily cleaning service. Second stay in hotel within 6 months hope to return later in year.

Neil, 14 לילה נסיעה, 1 מרץ, 2022

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4 Star perfection in Gran Canaria

We had a fabulous week at the Kumara with great experienced staff. Who couldn't do enough to keep things running smoothly. The food choices were exceptional. The junior suite clean and modern and facilities around the hotel good. Walking to the beach and other venues us about 20 minutes but pleasant enough if you are able.

Raymond, 3 לילה נסיעה, 11 פברואר, 2022

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Four star facilities; two star mentality.

This is a stylish, modern resort-type hotel aiming for, but not entirely succeeding to achieve, high standards. The room was comfortable and in good condition. However, there were quite a number of unsatisfactory aspects to our stay. 1) Check-in was very slow and explanations were not clear. We noticed that reception was regularly under-staffed. 2) It is astonishing that they make a daily charge for use of the safe. Surely at the rate charged this could be included (which is the case in most normal 4-star hotels). At least we knew about this in advance. 3) Further meanness was shown by the charge for coffee capsules, of which there was no mention in advance. We bought 20 Nespresso-compatible capsules from a local supermarket for less than 7 Euro; the equivalent cost from the hotel would have been 25 Euro. Also mean-spirited was the charge for use of larger sunbeds. 4) Although the breakfast had a good range of items, most were of mediocre quality. It was also very surprising that in a resort hotel breakfast finished as early as 10am. 5) The hotel claims that the room curtains are black-out; they are definitely not.

John, 8 לילה נסיעה, 4 פברואר, 2022

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All staff went the extra mile providing excellent customer service. Slice of paradise nestled in a quiet location. If you don’t mind walking, have a car or use a mobility aid idea base. Solo disabled traveller impressed by the facilities for disabled guests. Daily maid service fresh towels etc.

Neil, 14 לילה נסיעה, 9 נובמבר, 2021

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Spacious moden and clean suites, tasty buffet breakfast and very friendly staff. One thing to address... Expedia states the suites have x2 Queen beds. This is incorrect. They have Single beds.

Julian, 7 לילה נסיעה משפחתית, 20 אוקטובר, 2021

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Stunning hotel, fantastic food and the staff looked after us incredibly well.

Jack, 7 לילה נסיעה רומנטית, 8 אוקטובר, 2021

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Great place really recommend

Loved it big rooms, nice pools and decent price restaurants

Flora, 4 לילה נסיעה עם חברים, 2 אוקטובר, 2021

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It could be perfect.

Let’s start with the positive. The cleanliness is superb. I have stayed in hotels all over the world & the rooms are cleaned to an exceptional standard. My only complaint is that the towels are like sandpaper. Soft towels please. The pool is also a good size & depth. Again it is carefully cleaned twice a day. When I checked in I was given a room with single beds and a dodgy door security. I wasn’t taken seriously. After midnight I could not get in my room & a staff member had trouble opening the door. Reception did not help until the next day. I had booked a queen bed & my new room had the right bed and the door worked perfectly. I believe reception should have helped that night. I had to prove the next day I had booked double beds. I am 52 & 6 foot & 102kg - I don’t do single beds. After that the reception was superb. The restaurant staff were excellent but the food lacked quality in many areas. The beef was too chewable and the chips were soggy and the MoJo sauce was tasteless. These are just 3 examples. The coffee machines were also plain awful. My BIG complaint is that they charge a premium to use the room safe. WHY????? Surely hotels want their guests to feel safe. I have never known a hotel charge this before & I spoke to a hotelier friend of mine and he said this was madness as missing passports and money is every hotels nightmare. I would stay here again as I know what to expect. It could be perfect for little extra effort.

Simon, 7 לילה נסיעה, 3 ספטמבר, 2021

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Had a fantastic time staying here. I was slightly put off that some said they had had something stolen, but I booked it anyway. Throughout my whole visit I and my belongings felt totally safe - so please don't let this past review put you off. The pool was amazing and the rooms were perfect size and totally spotlessly clean. Totally modern aswell with an amazing shower. I will defo go back there again, and am looking to book again shortly.

Simon, 10 לילה נסיעה, 25 אוגוסט, 2021

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We went all inclusive but was left disappointed by the variety of drinks on offer, First night I asked for a jack Daniel’s was met with a loud bar maid aggressively telling me it wasn’t included. Apart from this young lady the staff were great

7 לילה נסיעה רומנטית, 11 אוגוסט, 2021

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